Success Criteria

Vendor Success (CAR Portal)

Onboarding Experience

• New vendors complete self-service onboarding within 48 hours (vs industry 2-4 weeks manual)
• Onboarding completion rate >85% (vendors who start complete the process)
• First order received within 7 days of activation
• Vendor training completion correlates with 3x faster first sale (HungryPanda benchmark)

Operational Efficiency

• Order acceptance time <30 seconds with auto-accept option
• Menu updates reflect in customer app within 5 minutes
• Package configuration (curry pack setup) completed in <10 minutes
• Daily order summary accessible in single dashboard view
• Subscription order forecasting visible 7 days in advance

Business Performance Visibility

• Vendors can view sales, orders, and earnings in real-time
• Performance comparison against platform averages available
• Customer feedback and ratings accessible within 24 hours
• Revenue reports exportable for accounting purposes

Vendor Satisfaction

• Vendor NPS >50 (industry benchmark for “excellent”)
• <5% vendor churn rate in first 6 months
• Vendor support ticket resolution <24 hours
• Commission structure transparent with no hidden fees

Admin Success (CAD Dashboard)

Platform Operations

• Dashboard loads in <2 seconds with real-time data
• Platform availability >99.5% during business hours
• Admin can view all pending vendor applications in single queue
• Vendor approval/rejection workflow completes in <5 clicks

Quality Control

• Customer complaints visible and actionable within 4 hours
• Vendor performance alerts trigger automatically for declining metrics
• Quality audit workflow tracks issues to resolution
• Cultural authenticity verification checklist for new vendors

Operational Efficiency

• Bulk actions available for common admin tasks (approve, suspend, message)
• Search and filter across vendors, orders, customers functional
• Report generation <30 seconds for standard reports
• Export capabilities for all data views

Business Intelligence

• Platform-wide metrics visible at-a-glance (orders, revenue, active vendors)
• Trend analysis for key metrics (daily, weekly, monthly)
• Geographic heat maps for order density by suburb
• Subscription vs on-demand order ratio tracking

Technical Success

API Performance

• API response time <200ms for 95th percentile requests
• API availability >99.9%
• Support all 70 frontend PRD functional requirements
• Zero breaking changes to existing mobile/web integrations

Data Integrity

• Order data durability 100% (no lost orders)
• Payment transactions atomic (all-or-nothing)
• Subscription schedules accurate across time zones
• Audit trail for all admin actions

Security & Compliance

• PCI-DSS compliance for payment handling
• Australian Privacy Principles compliance
• Role-based access control (admin, vendor, support roles)
• Session management with appropriate timeouts

Scalability

• Support 10x user growth without re-architecture
• Handle 3x peak load during promotional events
• Database queries <100ms for standard operations

Business Success

3-Month Targets (Pre-Launch)

• Admin Dashboard production-ready (all critical workflows functional)
• Vendor Portal production-ready (onboarding, menu, orders, analytics)
• 100% of JIRA enhancement tickets addressed
• Competitive parity with DoorDash/UberEats merchant tools achieved

6-Month Targets (Post-Launch)

• 50+ active vendors onboarded
• Vendor satisfaction NPS >40
• Admin operational efficiency: <2 hours daily for platform management
• <2% critical bug rate in production

12-Month Targets (Growth)

• 150+ active vendors across Victoria
• Vendor retention rate >80%
• Platform supports multi-language content (English, Sinhalese, Tamil)
• Subscription orders represent >30% of total volume
• Geographic coverage: Casey, Monash, Greater Dandenong suburbs

Measurable Outcomes